Last updated: 9 September 2026

This policy covers payments made to the Africa Family Business Summit — Summit delegate tickets and AFBS Network membership fees. Please read it before you pay, because bookings are non-refundable. If your plans change, your place can be transferred to a colleague at no cost.

1. Summit tickets

All Summit registrations are final. Once payment has been processed we are unable to offer a refund, including where you are unable to attend because of travel, visa, scheduling or personal reasons.

We take this position because Summit costs — venue, catering, materials and speaker travel — are committed well in advance on the basis of confirmed numbers.

2. Transferring your place

Although we cannot refund a ticket, we can move it. You may nominate a colleague or family member to attend in your place at any time before the event begins, at no additional cost.

To arrange a transfer, email info@afbsummit.org from the address used to register, giving:

• the name and email address on the original registration; and
• the full name, email address, organisation and role of the person attending instead.

We will confirm the transfer and reissue the joining details. Please allow us a couple of working days, and try to notify us at least 48 hours before the event so that badges and catering can be updated.

3. Membership fees

AFBS Network membership fees are non-refundable once payment has been processed, including where a membership is not used or is cancelled part-way through its term. Membership is not transferable between individuals, because a member's directory profile and portal access are personal to them.

If your application is declined after you have paid, you receive a full refund of the fee.

4. Family Enterprise Conversations webinars

The Family Enterprise Conversations webinar series is free to attend, so no payment or refund arises. If you have registered and can no longer join, there is nothing to cancel — simply disregard the joining link.

5. If AFBS cancels or reschedules

If we cancel an event outright, you will be offered a full refund of the amount you paid.

If we move an event to a new date or change its format, you may either keep your place for the new arrangement or request a full refund. We will write to you with the options and a date by which to reply.

AFBS is not responsible for other costs you may have incurred, such as flights, visas or accommodation. We recommend arranging your own travel insurance.

6. Duplicate or incorrect payments

If you are charged twice for the same registration, or charged an amount that does not match the published fee, tell us and we will refund the difference in full. Contact us within 30 days of the payment with your reference or receipt.

7. How refunds are paid

Where a refund is due under this policy, it is returned by the same method used to pay, to the original payer. Bank and card processing timescales are outside our control, but refunds are normally initiated within 10 working days of being agreed. Any bank charges deducted in transit are outside our control.

8. Your statutory rights

Nothing in this policy limits any right you have under applicable consumer law, or your right to raise a dispute with your card issuer or bank. If you believe something has gone wrong, please contact us first — most issues are resolved quickly and directly.